Isn't technology wonderful? Students now can take college tours online, submit applications via the Web, and even receive admissions decisions by email. Eventually, though, something was Bound to go wrong.

Many universities have recently reported problems with some form of electronic communication involving applicants—a wrong admissions decision, a false promise of financial aid, a lost SAT score. Apparently the problems stem from the sheer volume of students submitting materials electronically and the growing pains associated with these new techniques.

So students who've received puzzling information (or no information) from colleges should double-check things the old fashioned way: pick up the phone.

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