System Failure: Va Tech’s Text Messaging System Crashes
Posted on November 17th, 2008
Safety on campus has changed a lot since the tragedy at Virginia Tech back in April of 2007. Many schools, Va Tech among them, have implemented emergency alert systems that include sending text messages students.
The Chronicle of Higher Education reported today that the text-message alert system at Virginia Tech partly failed during a false alarm recently.
A report of what sounded like gunshots prompted Virginia Tech to use its text-message emergency-alert system last week for the first time, but the system failed to deliver all of the messages.
About 30,000 people have signed up to get the emergency text messages on the Tech campus in Blacksburg, Va. Lawrence G. Hincker, associate vice president for university relations at Virginia Tech, said in an interview with The Chronicle that "The system froze up. We're very disappointed, and I am not happy in the slightest at this level of service."
Tech uses a company called 3n to manage the alert system and the Chronicle could not reach 3n for comment.

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